Junior technician has an experience between 2 and 5 years. Generally costs less than a senior technician but agree should be used on low profile repetitive issues and repeatable.
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Ordinary assistance-phone – Free Speech
Postal Service-Remote Intervention/Office – 30 minute slots (the customer must allow us to LOG ME IN installation on PCs and servers)
Extraordinary Intervention on site support (minimum time fractions posted = 2 hours, 2 hours of work)
– Delivery service (1 hour south of Milan until 2 hours old, centro nord milano, pie listing for other locations)