Carnet 10 hours of technical assistance View larger

Senior pc support, servers and networks

New product

A senior technician has an experience of more than 5 years working on the systems. In the case of Digital experience group is 25 years on reti e sistemi. The best use of a senior technician is on design, reduced costs, automation, detection of network problems. 

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50,00 €

The minimum purchase order quantity for the product is 10

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Ordinary assistance-phone – Free Speech

  • Telephone speech understanding of issues of network and pc
  • Telephone assistance for remote operations, planning on center or on site

Postal Service-Remote Intervention/Office – 30 minute slots (the customer must allow us to LOG ME IN installation on PCs and servers)

  • Remote intervention of installing and uninstalling software
  • Remote intervention and/or backup restore of your data
  • Remote intervention systems update/programs (including antivirus and antispyware)
  • Remote maintenance intervention file systems
  • Automatic Alarms management (space disco, patches and updates of the machine etc)
  • Generation of Reports
  • Meetings with customer
  • Analysis
  • Systems engineer telephone support on site

Extraordinary Intervention on site support (minimum time fractions posted = 2 hours, 2 hours of work)

  • Work at your offices for operating system installation
  • Work at your offices for removing viruses and spyware that require rebooting the PC
  • Work at your offices to set up cables, sockets and network malfunctions
  • Work at your offices for new network configuration
  • Work at your offices on issues of using internet packages
  • Work at your offices on issues of using office automation packages

– Delivery service (1 hour south of Milan until 2 hours old, centro nord milano, pie listing for other locations)

  • Hardware recovery to maintain in the laboratory

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